Refund & Return Policy

At ABK Cosmetics, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help with returns and refunds as per the following guidelines:

1. Returns

We offer a [X]-day return policy from the date of delivery. If [X] days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Not a sale or final clearance item.

Non-returnable items:

• Gift cards
• Downloadable software products
• Health and personal care items (e.g., skincare products, cosmetics, etc.), for hygienic reasons.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method.

Please note that:

• It may take some time for your bank or credit card company to process and post the refund.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

If you need to exchange an item for the same product, please send us an email at abkcosmetic991@gmail.com and follow our return procedure. For exchanges of faulty or damaged products, we will cover the shipping costs.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at abkcosmetic991@gmail.com. We will arrange a return and offer a replacement or a full refund, depending on your preference.

5. Shipping for Returns

You are responsible for paying your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong item sent or damaged goods).

To return your product, please mail it to:

[Your business address]

We recommend using a trackable shipping service or purchasing shipping insurance for items over [Amount]. We cannot guarantee that we will receive your returned item without tracking.

6. Late or Missing Refunds

If you have not received your refund yet, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at [abkcosmetic991@gmail.com].

7. How to Contact Us

If you have any questions about our return and refund policy, or if you would like to request a return or refund, please contact us at:

Email: [abkcosmetic991@gmail.com]
Phone: 03204513923
Address: [Your business address]